Sonicare Base Not Charging Series Of Numbers

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Checkout Continue shopping Products -- Article Published Date: 2021-03-11 Please be aware that your product may differ in colour from this picture but the support information is the same View product Series 7900 Advanced Whitening Sonic electric toothbrush with app HX963117 My Philips Sonicare toothbrush does not charge Is your Philips Sonicare toothbrush not charging Use these possible causes and solutions to try and solve this charging issue yourself.

Not using the original charger Make sure that you use the original charger that came with your Philips Sonicare toothbrush.

The charger that came with your toothbrush may not be compatible with another Philips Sonicare Toothbrush.

Although the chargers may look the same, they are not compatible.

See the table below to check if you are using the correct charger with your Sonicare Toothbrush.

Handle Name DiamondClean DiamondClean Smart DiamondClean 9000 Code on bottom of handle HX93, HX934, HX935, HX936, HX937 HX992, HX993 HX991 Code on bottom of charger base HX9100 Type: CBA1001, CBA2001, CBA3001 Type: CBA5001, CBA4001 Toothbrush is not fully charged Place your toothbrush handle on the charger.

If you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging.

If the flashing light turns off at some point during charging, this is normal.

These toothbrushes beep twice when placed on the charger to indicate they are charging.

If that appliance is also not working, the issue might be with the socket.

Try a different outlet to fully charge your Philips Sonicare toothbrush.

Interferences Metal surfaces or other chargers may interfere with your charger.

Make sure that the charger is not placed on a metal surface or near other chargers.

Toothbrush is placed incorrectly in the charging glass or on the charging pad If your toothbrush comes with a charging glass or wireless charging pad, make sure that the bottom of your toothbrush is touching the centre of the charging glass or charging pad.

For toothbrushes compatible with the Sonicare App Your toothbrush gets software updates when connected to the app.

Follow these steps to check if you have the latest firmware installed on your toothbrush handle: Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play.

Open the Philips Sonicare app Tap on the menu icon in the top left corner Go to My Products Select your toothbrush Select Handle update to see if any updates are available If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app.

If none of these tips solved your issue then please contact us or try our troubleshoot assistant for further support.

Click here to show more product numbers Click here to show less product numbers Troubleshooting Vibration (1) My Philips Sonicare toothbrush vibrates less powerfully than before Search by product number.

Search terms Recommended results Where can I find my product number Each product has a unique model number.

Sonicare Base Not Charging Series Of Numbers

A model number usually starts with letters followed by series of numbers, e.g.

GC6440, 37PFL7403D or SA1300.

There are a few different ways you can locate your model number: Look on the box Look inside the product Look on the product Look on the manual Sorry, we did not find this product.

The model number consists out of letters followed by numbers (e.g.

HX9903, SP9820). In case the model number does not offer any results, we would like to advise you to reach out to our contact center.